Terms of Service.

By clicking "Sign in with Google" on our apply form, by completing checkout via Stripe, by installing the Guruvox app on your workstation, or by installing or signing in to the Guruvox Library app on your phone, you accept these Terms of Service and our Privacy Policy, which is incorporated by reference.

These terms form a binding contract between you (the "Customer") and BasedVox LLC, an Arizona limited liability company trading as Guruvox. If you are entering into these terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "Customer" refers to that entity.

We may update these terms from time to time. Material changes will be notified to you at the email address on file at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated terms.

Guruvox is a managed content and social-media studio. Under a paid subscription, we provide, at our discretion and using our own team, tools, and third-party services: (a) written content authored on your behalf (posts, articles, ads, comments); (b) publication of that content on your existing social accounts and, where you opt in, on new accounts we create and manage; (c) placement of comments and articles on third-party publisher sites and community groups; (d) ongoing operational support of the accounts, tools, and integrations we set up.

The monthly deliverables listed on our pricing page (e.g. "250 text posts a month," "125 video or image posts a month," "140 news-site comments a month") are targets and minimum commitments over a full billing month, not per-day or per-week guarantees. Where a specific figure falls short in any given month due to reasons within our control, we will credit or refund the difference at your election.

The service is provided "as available." We reserve the right to add, remove, or change features, platforms, and deliverables at any time, with reasonable notice for material reductions.

You must be at least 18 years old and legally capable of entering into a binding contract to use Guruvox. If you are located in a jurisdiction where our service is not permitted, do not use the service.

Guruvox account authentication is provided through Firebase. On guruvox.com and my.guruvox.com you sign in with Google. The mobile apps described in Section 5 accept the same account by email and password, and the iOS app additionally offers Sign in with Apple. You are responsible for maintaining the security of whichever account you sign in with, and for all activity that occurs under it. Notify us immediately at admin@basedvox.com if you suspect unauthorized access.

You will provide accurate, complete information during signup and keep it current. Providing false information is grounds for immediate termination with no refund.

As part of the setup and ongoing operation of your Guruvox studio, we require you to install the Guruvox app on the computer you designate as your primary workstation, along with a bundled endpoint-management component that enables our team to connect to your machine remotely. You expressly authorise BasedVox LLC personnel to connect to your designated workstation, both during the initial setup and on an ongoing basis for the duration of your subscription, in order to install software, configure browsers and platform accounts, sign in to online services on your behalf, publish content, moderate comments, respond to platform prompts (including account-verification challenges), diagnose issues, and perform routine maintenance. This authorisation constitutes informed consent to remote access under applicable computer-access statutes, including the U.S. Computer Fraud and Abuse Act (18 U.S.C. § 1030) and equivalent state and international laws.

You may revoke this authorisation at any time by uninstalling the Guruvox app and notifying us at admin@basedvox.com. Revocation will terminate the service, since we cannot deliver the service without ongoing remote access. Revocation is not a refund event; standard refund provisions apply.

During remote sessions, our personnel will not access files, folders, or applications on your device beyond what is necessary to deliver the service. Session activity is logged. We do not record video of your screen unless you specifically request it for troubleshooting.

Where we create accounts for you on third-party platforms (e.g. a Gmail account for OAuth sign-in, a WhatsApp Business number, publisher accounts) using our own contact details or a SIM in our custody, you agree that we retain operational custody of those credentials for as long as you are a paying subscriber. Upon termination, we will, at your written request within 30 days, transfer available credentials and 2FA seeds to you and cease using them on your behalf; some platform-owned artifacts (session cookies, per-device trust) are not transferable and will simply be ended.

We publish a companion mobile app, Guruvox Library, on the Apple App Store and on Google Play. It is a separate thing from the desktop app described in Section 4 and it grants us no access to your phone. Its only function is to let you sign in with your Guruvox account and hand a photo or a video from your phone to your own media library, so that the content we publish for you can use your own pictures. These terms apply to the mobile apps in full; this section applies in addition to them.

Licence. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the mobile apps on devices you own or control, for as long as your subscription is active. You may not copy, modify, reverse-engineer, decompile, redistribute, sublicense, rent, or create derivative works of the apps, or remove any proprietary notice from them, except where that restriction is prohibited by applicable law. All rights not expressly granted are reserved.

The apps do not scan, index, or upload your camera roll. Nothing leaves your phone until you pick a specific file inside the app, or share one into it from another app. The original stays in your camera roll and the app never deletes it. Device permissions (photo library, camera, notifications) are requested at the point of use, may be declined, and may be withdrawn at any time in your device settings. Declining reduces what the app can do and has no other effect on your subscription.

What happens to a file you send. It is uploaded from your device to the media library we hold for you and becomes material you have provided to us under Section 6, on the licence described there. You are responsible for having the right to send it, including the agreement of any identifiable person appearing in it: do not send material of someone who has not agreed to appear in content published under your identity. You may delete an item from your library inside the app, which removes it from the pool we draw on for future content. Deletion does not retract anything already published on a third-party platform, and copies may persist in encrypted backups for the period stated in our Privacy Policy.

One account. The mobile apps sign in with the same Guruvox account as the rest of the service; there is no separate app account and none is created on the phone. Accounts are created on guruvox.com, which the apps open in a browser for that purpose. Where the iOS app offers Sign in with Apple, note that we match you to your subscription by email address, so an address hidden behind Apple's private relay cannot be matched and the app will tell you so. To close your account and have the associated data purged, use my.guruvox.com or write to admin@basedvox.com, as described in Section 14 and in the Privacy Policy.

Nothing is sold inside the apps. They carry no in-app purchases, no subscriptions, and no advertising; billing happens as described in Section 10. We distribute the apps only through the Apple App Store and Google Play: no other channel is authorised, and a build obtained anywhere else is not ours and is not supported. Your device may update an app automatically according to your own settings. We may change a mobile app, drop support for older operating-system versions, or withdraw an app entirely, none of which is a reduction of the subscribed service, which does not depend on them. Carrier data charges for an upload are yours.

Store terms. Your use of each app is also governed by the terms of the store you obtained it from: the Apple Media Services Terms and Conditions, including the Licensed Application End User Licence Agreement, for the App Store, and the Google Play Terms of Service for Google Play. Where a store term conflicts with a term here, the store term governs for that store's copy of the app, to the minimum extent of the conflict.

Apple. These terms are between you and BasedVox LLC only, not with Apple, and Apple is not responsible for the app or its content. Apple has no obligation to furnish any maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the app. Apple is not responsible for addressing any claim by you or a third party relating to the app, including product-liability claims, any claim that the app fails to conform to a legal or regulatory requirement, and claims arising under consumer-protection or similar legislation, nor for investigating, defending, settling, or discharging any claim that the app infringes a third party's intellectual property rights. You represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it against you.

Google. Google is not a party to these terms, is not responsible for the Android app, and provides no support for it. All support requests for either app go to us at the address in Section 19, never to Apple or to Google.

You retain ownership of the material you provide to us (your existing posts, articles, brand voice samples, questionnaire answers, etc.) and of the content we author on your behalf and publish under your identity. You grant us a non-exclusive, worldwide, royalty-free licence to: (a) read, ingest, and store your material for the purpose of learning your voice and providing the service; (b) create derivative works (drafts, adaptations, cross-platform variants) that we publish under your identity; (c) use anonymised, aggregated, non-identifying performance data (e.g. average engagement rates across our customer base) to improve the service.

We will not, without your explicit written permission: use your name, brand, or content in our marketing materials; publish your material on any account other than yours (or one created for you); share your material with third parties beyond the platforms you have opted in to.

You warrant that you have the right to grant us the licence in this section, that the material you provide does not infringe any third-party rights, and that you will indemnify us for any claims arising from a breach of this warranty.

You may not use Guruvox to publish, distribute, or promote content that: (a) is unlawful in any jurisdiction where it will be published; (b) infringes intellectual property or privacy rights; (c) contains adult sexual content, gambling promotions, cryptocurrency or NFT solicitations, MLM or pyramid recruitment, unregulated health or medical claims, political campaigning, hate speech, or incitement to violence; (d) impersonates any person or entity you are not authorised to represent; (e) violates the terms of service of the platforms on which it is published.

Our terms of entry list additional categories we will not represent. We reserve the right to refuse or remove any content at our sole discretion, without refund.

Guruvox operates on third-party platforms owned by companies (Meta, X Corp., Google, LinkedIn, Substack, Medium, news publishers, etc.) that maintain their own terms of service, community standards, and enforcement systems. These systems are opaque, automated, subject to change without notice, and outside our control.

We use best-effort industry practices to reduce the risk of automated enforcement against your accounts, including: pacing, natural-cadence posting, per-platform anti-detection measures, dedicated device and IP contexts, human review of drafts and replies, and adherence to each platform's published guidelines. Despite this, you accept and acknowledge that use of the Guruvox service may, at any time, result in warnings, temporary or permanent suspension, deletion, or "shadow-banning" of your accounts on any third-party platform, and that we cannot guarantee otherwise.

To the fullest extent permitted by law, BasedVox LLC is not liable for any loss, damage, cost, or business impact arising from third-party platform actions against your accounts, including but not limited to: loss of followers, loss of published content, loss of business relationships, loss of advertising revenue, loss of access to platform features, or reputational impact. This applies whether the platform action follows Guruvox activity, follows your own activity, or arises from platform policy changes unrelated to us.

If a platform suspends or removes an account we operate for you, we will use commercially reasonable efforts to appeal the action, but we do not warrant any specific outcome and we do not compensate for lost engagement, followers, or business opportunity.

Guruvox depends on third-party services to deliver the service, including but not limited to: Stripe (payment processing), Google (identity, Gmail), Firebase (authentication), MongoDB Atlas (data storage), Google Cloud Platform (hosting), SendGrid (transactional email), Pinecone (vector search), OpenRouter and large-language-model providers (content generation), an endpoint-management provider (remote access), and every social platform, publisher, and comment system on which we publish your content. Each of these services has its own terms and privacy policy; where processing of your personal data is involved, our Privacy Policy lists our processors.

We are not responsible for outages, data loss, price changes, feature changes, or policy changes at third-party services. If a critical dependency becomes unavailable, we will use commercially reasonable efforts to substitute an equivalent service; where no substitute exists and the outage is prolonged, we will pro-rate refund the affected period.

The service is offered on a monthly subscription basis at the price shown on our pricing page at the time you subscribe. Billing is handled by Stripe and charged in advance for each monthly period.

Your first month is subject to a 30-day money-back guarantee: if you cancel within 30 days of your initial charge, for any reason, you receive a full refund of that first-month payment, without needing to state a reason. Cancellation and self-serve refund are available inside your account at my.guruvox.com.

After the first 30 days, the subscription auto-renews monthly. You may cancel at any time; cancellation takes effect at the end of the current billing period. No pro-rated refunds are issued after the first 30 days, except at our discretion for extended service outages within our control.

Failure to pay a monthly charge will result in suspension of the service after a 7-day grace period. Repeated payment failure will result in termination.

The service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including any warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that: (a) the service will be uninterrupted, timely, secure, or error-free; (b) any specific business outcome (follower growth, sales, engagement, reach) will result from use of the service; (c) content published on your behalf will not be flagged, removed, or acted upon by third-party platforms; (d) any specific platform will remain accessible to us or to you; (e) any specific individual on our team will remain available to your account.

To the fullest extent permitted by applicable law, in no event will BasedVox LLC, its affiliates, officers, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, business opportunity, goodwill, data, or account access, whether based in contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by applicable law, our total aggregate liability arising out of or relating to these terms or the service, whether in contract, tort, or otherwise, is limited to the amounts you paid us in the 12 months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

You agree to defend, indemnify, and hold harmless BasedVox LLC and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these terms or the Privacy Policy; (b) your violation of any third-party right, including intellectual property, publicity, or privacy rights; (c) content you supply to us or authorise us to publish on your behalf; (d) your use of the service in a manner inconsistent with these terms.

You may terminate your subscription at any time via my.guruvox.com. Termination takes effect at the end of the current billing period; you retain access to the service until that date.

We may suspend or terminate your account, with or without notice, if: (a) you breach these terms or the Privacy Policy; (b) you engage in conduct that we reasonably believe exposes us, our other customers, or third-party platforms to legal or reputational risk; (c) your subscription becomes delinquent as described in Section 10; (d) we are required to do so by law or by a third-party platform on which we operate for you.

Upon termination for any reason, Sections 5 (the Apple and Google terms within it), 6 (Content licence to the extent already exercised), 8 (Platform account risk), 11 (Warranties), 12 (Limitation of liability), 13 (Indemnification), 16 (Governing law), and 17 (Dispute resolution) survive.

During the course of the service, each party may have access to information the other party treats as confidential. Each party agrees to protect the other party's confidential information with at least the same standard of care it uses for its own confidential information, and to use such information solely for the purposes of performing under these terms. This section does not apply to information that is public, was known before disclosure, or is required to be disclosed by law.

These terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute, claim, or controversy arising out of or relating to these terms or the service, including their formation, breach, or termination, will be resolved by binding individual arbitration administered by JAMS under its then-current Streamlined Arbitration Rules and Procedures, and not in a court of law. The arbitration will be conducted in Phoenix, Arizona in the English language. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. You and BasedVox LLC each waive the right to bring or participate in a class action, collective action, or representative proceeding of any kind against the other. Claims may be brought only in an individual capacity.

Notwithstanding the above, either party may bring an individual action in a small-claims court of competent jurisdiction for a claim eligible for that forum, and either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information.

These terms, together with the Privacy Policy and any order confirmations issued through Stripe, constitute the entire agreement between you and BasedVox LLC concerning the service. They supersede all prior or contemporaneous agreements, whether written or oral, on the same subject.

If any provision of these terms is held invalid or unenforceable, that provision will be modified to reflect the parties' intention to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

Our failure to enforce any right or provision of these terms is not a waiver of that right or provision.

You may not assign or transfer these terms without our prior written consent. We may assign these terms to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you.

All notices under these terms must be in writing. Notices from us to you will be sent to the email address on file. Notices from you to us must be sent to admin@basedvox.com.

BasedVox LLC · admin@basedvox.com · 1-888-590-8761 (toll free, United States)

Mailing address: BasedVox LLC, 4539 N 22nd St, Suite B, Phoenix, AZ 85016, United States. BasedVox LLC is a limited liability company registered in the State of Arizona; entity details on public record at the Arizona Corporation Commission.

The telephone line is for general enquiries and support. It is not a channel for legal notice: notices under Section 18 must be in writing to admin@basedvox.com or to the mailing address above.