Support.

01. Contact us

02. Signing in

The app signs you in with the email address and password on your GuruVox account. Accounts aren't created in the app. New customers start at guruvox.com/get-started and then sign in to the app with the same email.

Lost your password. On the app's sign-in screen, type your email address and tap Forgot password. A link to set a new password arrives from the Guruvox Desk. It works once and expires after an hour. If nothing arrives in a few minutes, check your spam folder and the spelling of your address, then tap Forgot password again.

Used to sign in with Google or Apple. Those buttons are gone from the app. Tap Forgot password with the same email address and set a password. You land in the same account, with the same library.

If you're still locked out, email admin@basedvox.com and tell us what the app says.

03. Delete your account

Ask from inside the app or by email. Our desk deletes the account within 30 days of your request.

In the app (iPhone, iPad and Android)

1. Open Guruvox Library and sign in.
2. On the home screen, tap the box at the top right. It shows your brand name, or the word Account.
3. Scroll to the bottom of the Account screen and tap Delete account.
4. Tap Delete account again to confirm.

The app shows Request received and signs you out. We email you when the deletion is done. If the request fails, the app offers Try again, or Email our desk.

Without the app

Send the request from the email address on your account, to admin@basedvox.com. Use the subject "Delete my GuruVox account" and ask us to delete the account and its data. We treat it exactly like a request from the app.

What we delete

• Your sign-in and your GuruVox account.
• Your photo and video library and your field notes.
• Your subscription. Our desk cancels it when it processes your request.

What may stay, and for how long

• Encrypted backups can hold a copy for up to 60 more days. Then they're overwritten.
• Server logs are kept for up to 30 days.
• If a legal obligation makes us keep something longer, we tell you why.
• Posts already published on other sites stay up. Remove them on those sites if you want them gone.

To keep the account and remove one photo or video, delete it from your library in the app. Field notes delete the same way. The full detail is in Section 5 and Section 10 of our Privacy Policy.

04. Privacy and terms

What the app collects is in Section 10 of our Privacy Policy. Section 5 of our Terms of Service covers the iOS and Android apps.